Zakra Wedding

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Faq

FAQ Giftsgem

We hope this FAQ has been helpful. If you have any further questions, please don’t hesitate to contact us. Thank you for choosing Giftsgem!

our services



  • What types of gifts do you offer?

    • Handcrafted gifts for weddings and babies, including custom keepsakes, wedding favors, baby blankets, and nursery decor.

    • Can I request a custom design?

      • Yes, contact us with your ideas for a custom design.

  • How long does it take to receive my order?

    • Standard processing time is 7-10 business days. Custom orders may vary.

Safety of Materials

  • Are your materials safe for babies?

    • Yes, we use non-toxic, baby-safe materials.

  • What materials do you use?

    • High-quality materials like organic cotton, natural wood, and non-toxic paints.

       

  • How do you ensure safety?

    • Rigorous testing and compliance with safety standards.

       

    • How do you ensure quality?

      • Each gift is crafted with care by skilled artisans to ensure high quality.

delivery and returns

  • Do you offer hampers?

    • Yes, beautifully curated hampers for weddings, baby showers, and special occasions.

  • Do you offer free delivery?

    • Free delivery for orders above RM100 within Malaysia.

  • What is your return policy?

    • Return within 7 days in original, unused condition. Contact customer service to initiate a return.

  • How can I contact customer service?

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